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Frequently Asked Questions
If you have additional questions, please feel free to Contact US!
Three Ways to Place Your Order:
- Purchase Online
Ordering over the Net is safe and easy. GardenFun is proud to use State of the Art 128 bit Secure Sockets Layer (SSL) Encryption which protects your credit card and personal information. For the fastest order processing, please order online from our 100% secure website. Shortly after placing your order online, you will receive an e-mail confirmation of the order you entered on-line.
When you order online, you will have the opportunity to view your order total, taxes (if applicable) and shipping charges, before submitting your order and credit card information.
- Phone Orders
If you prefer to place orders over the phone, please call us toll-free at 800-936-1204 to speak with a friendly customer service representative. We are available to take your calls M-F 8:30am-5pm PST. If you place an order over the phone, you will receive an order number# by the end of the call.
If you do not reach us, messages are accepted 24 hours each day, seven days each week (on our voice mail). Please leave a message with your phone number including area code, and we will be happy to return your call.
- Mail Orders
You can also order by sending a Cashier's Check or Money Order to the address below. With your items, please make sure to include your name, shipping address, contact number, and email address if you have one. You will be responsible for calculating the shipping costs and any applicable taxes. If you need help, please do not hesitate to contact us. We can provide you with a complete order total. Please allow up to 14 days for mail order processing:
5308 Derry Ave. Suite Y
Agoura Hills, CA 91301
How do I Redeem a GardenFun Gift Certificate?
If you need additional assistance, please feel free to contact us at 800-936-1204.
- Browse GardenFun.com for items you'd like to buy, and add them to your shopping cart.
- When you are done selecting the items you like, click on Checkout.
- On the Shipping Form, you'll see a field that says "Enter the Gift Certificate Code below." Enter the entire code including the "@" sign.
- If you have more than one gift certificate, you can enter multiple codes separated by commas.
- If you have enough funds on the gift certificate(s) to cover the cost of your order you won't be required to enter any payment information. If you don't have enough funds on your gift certificate to cover your entire order, you will be required to pay the remaining balance.
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GardenFun is proud of it's fast, reliable, low cost shipping!
Standard Shipping Rates (based on the total cost of your order)
ORDER SUBTOTAL - GROUND SHIPPING RATES
$0 to $29.99 Shipping Charge $8.95
$30.00 to $49.99 Shipping Charge $9.95
$50.00 to $99.99 Shipping Charge $11.95
$100.00 to $199.99 Shipping Charge $14.95
$200.00 to $249.99 Shipping Charge $22.95
$250.00 to $299.99 Shipping Charge $24.95
$300.00 to $349.99 Shipping Charge $29.95
$350.00 to $398.99 Shipping Charge $32.95
Orders $399 and up - FREE GROUND SHIPPING*
*Free ground shipping does not apply to orders going outside the 48 contiguous states, and may not include certain very heavy or oversized items.
We use United Parcel Service (UPS) as our standard method of shipment to all areas within the Continental U.S. Whenever possible we prefer to ship UPS so we can insure your package, and provide safer and more accurate tracking. Please note that UPS does not deliver to PO Boxes. If you do not have a physical address, your order will be shipped via United States Postal Service (USPS). All orders sent to AK, HI, PR, Guam, VI, APO & Canada will also be sent via USPS unless otherwise requested by email or phone.
Non-US Mainland Orders
Orders from Alaska, Hawaii, Guam, Virgin Islands, APO address, Puerto Rico and Canada are normally shipped via USPS to reduce broker fees on your end unless otherwise requested. Shipping costs shown on the website to these locations are shipping estimates only and can vary greatly depending on the size and weight of the order. If the actual shipping charges exceed the estimate, you may be contacted to approve the actual costs before shipping. All customers will be fully responsible for all customs, tariffs and brokerage charges if applicable.
Yes we can, however shipping internationally can be very expensive depending on the size and weight of the items, and we will not be responsible for lost or broken shipments. Once orders get delivered to Customs for export, we will have little tracking control. That being said, we send many international shipments with very little trouble, almost daily. If you are interested, please send us the items of interest, the quantity, and your COMPLETE SHIPPING ADDRESS so we can provide you an accurate shipping quote. We will send you an invoice via Paypal that can be paid with a Paypal account, or any credit card. Your items will ship with USPS and typically arrive within 7-14 business days. You can use this link to request a quote: International Inquiry.
When will my order ship?
We are very excited to get your items to you as fast as we can! We stock almost all of our product in our California warehouse, ready to be shipped to you. Most orders ship within 24 hours and should arrive at your door and in your hands in 2-6 business days. When orders are shipped out, you will automatically receive a confirmation email with a tracking number. If an item is on backorder, we will contact you to let you know.
* Occasionally we must ship from other shipping points and transit times may vary.
Will my items arrive in time for Christmas?
It mostly depends on when you place your order, and where you are located. Most orders ship from our California warehouse:
All products with item codes that begin with: 0-9, AP, DG, DY, EV, FP, FX, G3, GR, GS, HS, LS, NK, P, QA, RB, RC, RG, TR, V, WA, X, and Y ship from our CA warehouse and are guaranteed to ship same day if the order is placed by 7pm EST.
(Products that begin with AG, BX, EZ, GD, HG, MC ship from other locations like Michigan (EZ items), Connecticut (GD items), Mississippi (MC items). These items normally have to be received by 1pm EST to ship the same day. They are quick but not guaranteed.)
If you look at the map above you can see the different colors that indicate how long it takes items to travel via UPS ground to different locations from our CA warehouse. All orders placed by 7pm EST will ship out the same day. Orders placed after 7pm EST will likely ship out the next morning.
Example: If you order something Monday morning, and you live in the yellow area of the map, then most likely you would receive it on Tuesday. If you live in the Pink areas, then in most cases is should arrive on Thursday. Because many of our products are large, it is expensive to ship them via air. So if you're trying to get something for a birthday or holiday, order your items early!
Of course, you can always call in and request a quote for expedited air shipping, or leave us a note in the comment section of your order with any specific dates or instructions that we should know about. In case we need to contact you, please leave us a good working phone number. Thanks!
CHRISTMAS 2012 HOLIDAY SHIPPING - updated 12/19/12
Most orders placed up through Friday 12/21/11 by 5pm EST can still arrive in time by Christmas, but will most likely require upgraded Next Day Air shipping *Expensive* unless you live in Southern California (the Yellow area on map above).
To avoid having to pay any expedited shipping charges, and still have your order arrive on the 24th via regular Ground UPS transit, if you live in the...
Green areas of map: order by 12/20 - 7pm EST.
Pink areas of map: order by 12/19 - 7pm EST.
Blue areas of map: order by 12/18 - 7pm EST.
Orange areas of map: order by 12/17 - 7pm EST.
If you miss the deadlines above, your order will require expedited Air Shipping - either 3Day, 2nd Day, or NextDay Air. Price is determined solely on the size, weight, and dimensions of your order. We will not charge you any fees, handling or surcharges, simply what UPS charges us to ship the package. We will also compact your order the best we can to try and save you money on shipping. Average orders can easily range $25-$60 in additional shipping charges.
If you would like to send an order that MUST arrive by Christmas, simply select the Box, "MUST arrive by Christmas!" in the GardenFun Checkout Section during checkout. If the actual shipping amount is more than $50 additional, you will be contacted for approval. Most importantly, leave us a good phone number so we can reach you just in case! Please note: shipping NextDay Air can get very pricey, especially if the items are large and heavy. It can easily be anywhere between $40-100$ to ship NextDay Air depending on the items.
Fun Shipping Alternatives - If you prefer to save the expedited shipping dollars, and it simply isn't critical that the gifts arrive by a certain holiday or birthday, two fun ideas include simply giving a card with a picture of the item printed from our website, or, giving them a mystery tracking number for some extra fun suspense. You can also always purchase them a Gift Certificate too which is delivered via email instantly after purchase.
If you have additional questions or needs, please feel free to contact us.
Outside California - You get our low shipping rates and pay NO SALES TAX!
All orders shipped to a California address pay 9.00% sales tax. (You do get your orders faster though!)
Damaged shipments and/or packages which appear to be damaged should be refused at the time of delivery. Please email us right away for additional assistance at info@GardenFun.com or call us toll free at 1-800-936-1204. Please keep the original packaging in case a claim needs to be filed with the appropriate shipping carrier.
Do you need Signature Required?
If a package is being sent to an unsafe area, please let us know by leaving a message in the Comments box during checkout. We will manually adjust any applicable shipping charge for adding either "Signature Required" or "Hold For Pick-Up" add-on services. Customer is responsible for lost or stolen packages after it is delivered.
Expedited shipping such as UPS 3-Day, 2-Day, and Next Day are available upon request only and can be requested over the phone or in the Comment box during check out. We will make every effort to ship all expedited orders within 1 business day from the time you place the order. If you are leaving town for example, or purchasing for a birthday, and need to have the order arrive on or before a specific date, please let us know that date in the Comments box so we can do everything we can to make that shipment arrive on time!
If you request expedited air shipping, we will ship your order via the LEAST EXPENSIVE method based upon your request to get your package to you by your deadline. If the additional shipping costs exceed $10, you will be contacted for approval. If you are stressed about getting an order by a certain time, we will be taking on your stress as well to make it happen. Please help us by providing any additional contact phone numbers we might need in the Comments box of your order, so we can reach you if we have any questions or problems, thanks!
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For your convenience, GardenFun accepts Visa, MasterCard, Discover, American Express, & PayPal payments through our secure online website. If you really prefer not to use your credit card over the internet, you are welcome to call us and charge by phone at 1-800-936-1204.
If you prefer to send your order by mail, we accept Cashier's checks & Money Orders made payable to GardenFun. Payment must clear before we can ship out your order. Please allow 14 days processing time for all mail orders. When your order is processed, you will receive a phone call or email confirming receipt. We will be giving you a GardenFun Order Number. If you do not hear from us, there is a chance your mail order never arrived to us (or you forgot to include contact information). Please contact us.
Sorry, NO personal checks or COD orders.
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At GardenFun, we want you to be fully satisfied with your purchase. If for any reason you are not, please contact us when you receive your order. You can return most products for a 100% refund of the purchase price of the items.
To receive a full refund, returned items must be in new, re-sellable condition, and within 30 days of the purchase date. Please notify us before you send any items back to us. We will provide you with a pre-authorized RMA# with any additional instructions.
Items returned without an RMA# will either be refused or a 15% restocking fee will be charged. Custom Ordered & Special Item orders are not returnable.
In most cases, customers will be responsible for all shipping charges. If the product was purchased with "Free Shipping" and is returned, the customer will be responsible for "actual" freight charges both ways. Only product cost and sales tax (if applied) will be refunded. We do not refund duties or customs fees.
For your protection we suggest you send your packages via UPS or FedEx to sure the item is not damaged or lost in transit. With all returns, please include your RMA#, name, shipping address, and contact numbers.
GardenFun was started to bring lively fun into your home and garden, and to bring joy into your life. We certainly want you to be happy with all orders and we promise we will do what we can to make that happen for you.
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100% Satisfaction Guarantee
When you shop with GardenFun your satisfaction is guaranteed! If for any reason you are not satisfied with your purchase when it arrives, simply return the item to us in it's original packaging within 30 days of purchase. We will gladly replace them, give you a merchandise credit, or refund you the full purchase price of the item(s). You can view detailed instructions for Returns described above.
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Privacy & Security
We DO NOT share or sell ANY of your personal information with anyone!
When we shop online, we expect extremely high standards of discretion to be used with our personal information. For example, we wouldn't want our information shared or sold to any national databases. We wouldn't want to start getting random phone calls during our dinner time. And we certainly wouldn't want to receive a 100 emails a day from related companies. GardenFun upholds these same expectations for our customers!
GardenFun uses a Secure Server Software called SSL, the industry's standard HIGHEST SECURITY for e-commerce transactions. It completely encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. (Works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari, and AOL's browser.) Our site fully protects you while you shop at GardenFun.com, so that you never have to worry about credit card safety!
See below for more detailed information:
Online Security for Buyers ordering through GardenFun.com
The following is a description of additional steps GardenFun.com (a Yahoo! Merchant Solutions Store) takes to protect your information from misuse when you place orders through our secure website:
If at anytime you think there may have been any false charges from our site to your credit card, call us immediately so we can take serious steps to ensure your safety is upheld!
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Frequently Asked Questions